Reservation Information
Advance reservations are required 48 hours prior to departures for all tours. Reservation details are located on the tour detail page of each tour.
For more information, please call (800) 331-5077 (within US) or email us at sandiego.reservations@coachamerica.com
Payments accepted
All reservations will need to be paid for at the time of the booking using a credit card. Gray Line San Diego accepts Visa, Mastercard, American Express and Discover.
Cancellation policy
All Tours:
- If cancelling with 24 hours notice (or longer) --> Full refund issued, minus a $5.00 per person non-refundable fee
- If cancelling the day before the tour date --> 50% refund issued
- If cancelling the day of the tour or are a no-show --> No refund issued
Any cancellation notice MUST be made during our normal business hours of 6:30am – 08:30pm, 7 days a week. Please call (800) 331-5077 or email at sandiego.reservations@coachamerica.com should you have any questions.
Hotel Pick-Ups and Drop-Offs
Gray Line tours include FREE hotel pick-up and return from most central San Diego hotels. La Jolla is limited to the Hyatt Regency La Jolla (Aventine).
The pick-up time is the time which we will arrive at your hotel to pick you up for the sightseeing tour that you have purchased. Our pick-up times vary from hotel to hotel and normally start about 45-60 minutes prior to the tour departure time. Guests will be taken to our Central Pickup Location where you'll depart for your tour excursion.
All tour time returns are estimates and may vary due to weather and/or traffic conditions beyond our control.
Please call for specific pickup times and locations at (800) 331-5077.
Mexico Travel
All U.S and Canadian travelers will need to present a passport for re-entry into the U.S.
Non-U.S. Citizens: Either a Passport, I-94, Multiple Entry Visa or Resident Alien Card is required for re-entry to the United States. For additional information, contact your local Immigration and Naturalization Service. U.S. currency and most major credit cards are accepted.
Lost & Found
Please be sure to check for personal items before exiting any vehicle. Gray Line is not responsible for any lost or stolen items left in vehicles. Call (800) 331-5077 to report any items left on board a coach.